Returns Policy

What is your refund policy?

7 days from delivery - You may return most new, unopened items within 7 days of delivery for a full refund. 

14 days from delivery - You may exchange within 14 days of delivery. 

you can imagine, being a small business, our operating margins are low., therefore every cost matters. While we are offering the flexibility of returning items sold, we will not be able to cover the shipping cost. Therefore,we cannot provide a refund of original shipping cost and return shipping cost will also have to be borne by you (the customer). The shipping cost for the exchanged product will also need to be paid at the time to exchange.

In the event of a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to exchange/return an item, simply email us at support@aknydesigns.com